Right of withdrawal within 14 days of purchase products
Return unsatisfactory products
In the ΕU when it comes to contracts concluded from 13 June 2014 onwards, you have the right to withdraw within 14 days from your purchase online, and from purchases made off-premises (eg at home, by telephone or by mail).
This "grace period" expires 14 days after receipt of your goods. However, if the expiry of this period falls on a public holiday, the deadline is extended until the next business day.
You may cancel your order for any reason within this time - even if you change your mind.
To exercise the right of withdrawal, you must explicitly tell the dealer your decision. This can be done, for example, by adding a written declaration to goods back by mail or by sending a fax or email. It is not enough simply to return the goods. The trader is obliged to forward a model withdrawal withdrawal form which you can communicate your withdrawal to, but you do not have to use it.
The trader is required to refund your money within 14 days of receipt of the notification of withdrawal, but may delay refund if not taken back the goods or receipt for a refund. The money must be included and transportation fees you paid when you made your purchase. However, the merchant may charge additional delivery costs if you request fast performance. You bear the cost of returning the goods to the merchant.
For bulky goods (such as large household appliances), the dealer must give you at least an estimate of the cost of returning the goods. You must return the goods within 14 days after you tell the dealer that you want to withdraw.
Make sure the vendor informs you that you will be charged with the cost of returning the goods within the grace period. If not, the trader will also incur these costs. Bulky goods purchased from doorstep seller and you delivered immediately, however, they are received by the seller himself at his own expense.
Note that you may not use the goods received before deciding to withdraw from the market. The right of withdrawal allows you to check the product as you would in a store, not to use it freely for 14 days.
You must also know that special rules apply digital content (eg downloading or streaming music or videos).
Except for certain products
The term "grace" of 14 days does not apply, inter alia, for the following:
• plane and train tickets and concert tickets and hotel reservations for specific dates
• Food and beverages are delivered regularly (such as milk products from a milkman)
• goods purchased on demand or clearly identified items (eg suit made for you)
• sealed data carriers, such as DVD, which unseal upon receipt.
A true story
Note that you can not change your mind already for some markets
Jane bought online a ticket for the concert of U2 in Ireland. The next day he discovered that the day of the concert was away abroad and tried to cancel the order. But the web trader has refused to cancel the order and reimburse the money.
Under EU rules, you have the right to cancel purchases you make online or other 'remote sales' (as telephone or mail order) within 14 days. However, there are "distance sales contracts" by which, in accordance with EU rules, you have the right to withdraw.
Examples are booking holiday accommodation or entertainment for specific dates.
Also excluded are sales by private
If you buy products from individuals and not from a company, the transaction is not covered by the same consumer protection legislation. You are not allowed - by law - to change your mind within 14 days from your order.
You can also withdraw from a contract for services - for example a phone subscription - concluded via internet or with home seller. You have 14 days from signing the contract to withdraw.
If you want the dealer to start the service - ie connection of your mobile - immediately, without waiting for the deadline of 14 days, should the request explicitly. If, however, choose to withdraw after starting the service, you must pay for the time you use it. If the service contract - eg painting room - has been fully executed before the expiry of the 14-day withdrawal period, you can no longer cancel it as the work is completed.
There can be no withdrawal for urgent repairs
Special rules apply for small businesses and professionals, such as plumbers. You have the right of withdrawal if you have agreed to urgent repairs and maintenance work. For example, if you call a plumber to repair a leak in a bathroom, you can not cancel the task assignment when you have already agreed on the price.